Last Updated: 25 January 2026
At Chealth, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Payment information (processed securely through third-party payment processors)
- Account credentials and preferences
- Communications with us, including support enquiries
Health Information
When you use our imaging service, we collect and process health-related information, including:
- Ultrasound images and scans
- Health history and medical information you provide
- Professional reports and analyses from certified sonographers and radiologists
- Cycle tracking data and reproductive health patterns
Technical Information
We automatically collect certain technical information when you use our platform:
- Device information (type, operating system, unique identifiers)
- Usage data (features accessed, time spent, interaction patterns)
- Log data (IP address, browser type, pages visited)
- Location data (with your consent)
2. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Processing and fulfilling your service requests
- Providing professional review of your scans by certified healthcare professionals
- Delivering reports and insights about your reproductive health
- Managing your account and providing customer support
Service Improvement
- Improving our AI guidance algorithms and imaging technology
- Conducting research to advance medical imaging capabilities
- Analysing usage patterns to enhance user experience
- Developing new features and services
Communication
- Sending service-related notifications and updates
- Responding to your enquiries and support requests
- Providing information about service changes or new features
- Sending marketing communications (with your consent, which you may withdraw at any time)
Legal and Safety
- Complying with legal obligations and regulatory requirements
- Protecting the rights, property, and safety of Chealth, our users, and the public
- Detecting, preventing, and addressing fraud, security, or technical issues
3. How We Protect Your Information
We implement robust security measures to protect your personal and health information:
- Encryption: All data is encrypted in transit using TLS/SSL protocols and at rest using AES-256 encryption
- Access Controls: Strict authentication and authorisation protocols limit access to authorised personnel only
- Healthcare-Grade Security: Our systems comply with healthcare data protection standards, including GDPR and medical data regulations
- Regular Audits: We conduct regular security assessments and penetration testing
- Professional Standards: Healthcare professionals reviewing your scans are bound by professional confidentiality requirements
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Healthcare Professionals
Your scans and relevant health information are shared with certified sonographers and radiologists who review your images and provide professional insights. These professionals are bound by medical confidentiality requirements.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, including:
- Cloud infrastructure and data storage providers
- Payment processors
- Customer support platforms
- Analytics and research partners (using aggregated, de-identified data)
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Withdrawal of Consent: Withdraw consent for data processing where we rely on consent
To exercise these rights, please contact us at jason@carriertech.uk.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Account Data: Retained whilst your account is active and for a reasonable period thereafter
- Health Information: Retained in accordance with medical record retention requirements (typically 7-10 years)
- Research Data: De-identified data may be retained indefinitely for research purposes
7. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content. You can control cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: jason@carriertech.uk
Address: Chealth Research Organisation, United Kingdom